Privacy Policy for Pantas Parcel Sdn Bhd

This Privacy Policy describes how Pantas Parcel Sdn Bhd ("the company", "we", "us", or "our") collects, uses, maintains, and discloses information collected from users ("you") of our online platform and services. This policy applies to our site and all products and services offered by Pantas Parcel Sdn Bhd.

We are committed to protecting your privacy and handling your personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant Malaysian laws.

Collection of Personal Data

We may collect personal data from you in various ways, including, but not limited to, when you visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our site or through our services.

The types of personal data we may collect include:

• Identification and contact information such as your name, address, email address, phone number, and other similar contact data.
• Transaction and service information relating to the logistics and delivery services you use, including shipment details, origin and destination addresses, recipient information, payment details, and tracking information.
• Account information, such as username, password, and preferences, if you create an account with us.
• Information you provide when you communicate with us or use our customer support.
• Technical data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site or services.
• Usage data about how you use our site and services.

We collect personal data that you voluntarily provide to us. We may also automatically collect certain information when you interact with our site.

Use of Collected Data

We collect and use your personal data for the following purposes:

• To provide and manage our logistics and delivery services, including processing shipments, handling deliveries, and providing tracking updates.
• To process transactions and manage payments for the services you use.
• To provide customer support and respond to your inquiries and requests.
• To improve our site and service offerings, personalize user experience, and understand how our users, as a group, use the services and resources provided on our site.
• To send periodic emails or notifications related to your orders, services, or other relevant information, if you have opted in or if such communication is necessary for the provision of service.
• To administer contests, promotions, surveys, or other site features.
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• For business purposes, such as data analysis, audits, fraud monitoring and prevention.

Legal Basis for Processing (for users in the EU/EEA)

We process your personal data based on several legal grounds:

• The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing delivery services).
• The processing is necessary for compliance with a legal obligation (e.g., complying with tax or regulatory requirements).
• The processing is necessary for the purposes of our legitimate interests, provided these do not override your fundamental rights and interests (e.g., improving our services, preventing fraud, direct marketing where permitted).
• With your consent, where required by applicable law (e.g., for sending certain marketing communications).

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share personal data with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are required to protect your personal data and use it only for the purposes for which it was disclosed.

We may also disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or protect the personal safety of users or the public.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data, username, password, transaction information, and data stored on our site.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data (under certain conditions).
• Object to or request restriction of processing of your personal data (under certain conditions).
• Request data portability (receiving your data in a structured, commonly used, and machine-readable format).
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.

Cookies and Other Technologies

Our site may use "cookies" and other tracking technologies to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Third-Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website's own terms and policies.

Children's Privacy

Our site and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

Pantas Parcel Sdn Bhd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal data we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Pantas Parcel Sdn Bhd
10 Jalan PJS 8/1,
Sunway Mentari,
Petaling Jaya, Selangor,
46150
Malaysia

Last updated: [Please insert the current date manually when publishing]